FAQs

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 3-5 days production time for your order to ship out, average shipping times are 5-7days. 

Tracking numbers are given  after your order has been SHIPPED. If you don't have a  tracking number after 7 business please email us.

I am not in love with my order, can it be returned? What if there is an issue?

Due to the nature of our products, and the impact of COVID 19  Unfortunately NO! We do not accept refunds. If the product is defective or damaged please contact us immediately at  eyecatchinggem@gmail.com with a description and photos. Will gladly resend you a new one.

Can I cancel my order?

Once your order is placed there NO Cancellations.

 

How long does shipping take?

All orders are shipped via USPS.

Orders typically will take 3-5 business days to be processed. Orders placed on Friday-Sunday will be processed the following business day. 

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email and we will be happy to answer any question.